Organizations need customer-focused ways of reimagining internal and external services. Design thinking provides an approach for deep understanding of service recipients’ needs. Organizations can use design thinking as a human-centered approach to transforming programs and services.
Design thinking arose out of product design with its deep focus on user needs and empathy. Today, it also provides a powerful method for transforming service delivery. As organizations grapple with pandemic and post-pandemic needs, they face massive challenges in delivering essential services. Design thinking offers a structure for purposeful redesigning for the user. We can use it to help our stakeholders reimagine services from the perspective of the person who experiences the services. We’ll give you foundational knowledge and skills to facilitate basic design thinking processes.
In this hands-on training, you’ll gain hands-on experience using design thinking to address an actual organizational challenge. By the conclusion of the session, you should:
- Understand the fundamentals of design thinking and human-centered design
- Complete an actual empathy-focused design process with a team of colleagues
- Identify opportunities for using this process after the training
This is an ideal course for teams working together to collaboratively solve a problem with a process, service, or product. Or, it can also be used with individuals from various departments, groups, or organizations.
During this fast-paced session, you’ll learn:
- Why? Design Thinking
- What? Guides Practice in Tackling a Real-life Design Challenge in Your Team
- How? To Continue Using It
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